● Standard Items purchased at can be returned to
Scallywags Climbing within 14 days after the original purchase date. After 14 days
we will only accept returns of defective products.

● Sale ; Clearance items do, however, retain their warranty (and can
therefore be eligible for return/refund under warranty)

● We will not accept the return of damages due to negligence or abuse.
● New, unused products/gear must be returned in the same condition you received it in its
original box and/or packaging, including all stickers, labels and manufacturer tags still
attached, where applicable.

● Please take the time to carefully package your returns. We will arrange a pick up from
your address to our workshop.

● Refunds may take between 5-7 business days to process once an item has been

delivered to our workshop.
● If an order is damaged or incomplete (missing parts or items) upon receipt or
collection, please notify us as soon as possible but not later than 7 days afterwards
so that we can arrange for replacing or completing the order as quickly as possible.
We will credit you if we do not have a replacement product.

● We do our very best to stock reputable brands and produce products of the highest
quality. If you feel that your gear is eligible for a warranty evaluation by us or the
manufacturer due to defects in its materials or workmanship, please contact us as
soon as possible at Once this product has been
inspected and replacement approved by us or the manufacturer, we will replace or
credit you at your choice.

Please email us at with your order number, original purchase receipt
and product details and pick up address should your purchase be eligible for return